Last updated: November 2025
Welcome to JoshStitches.com (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase.
By using JoshStitches.com, you agree to the practices described in this policy.
We collect the following types of information when you visit our website or place an order:
When you make a purchase, create an account, or contact us, we may collect:
Name
Email address
Shipping and billing addresses
Phone number
Payment information (processed securely by third-party providers)
Measurements, preferences, and design notes for custom garments
When you browse our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent on our site
Referring URLs or search terms
This helps us improve site performance, design, and user experience.
We use your information to:
Process and fulfill your orders
Communicate with you about orders, updates, and offers
Personalize your shopping experience
Improve our products, website, and customer service
Prevent fraud and maintain security
Comply with legal and tax obligations
We do not sell your personal data to any third party.
All payments are processed securely through trusted third-party payment providers (e.g., Stripe, PayPal, Shopify Payments).
We do not store or have access to your full payment card details.
We use SSL (Secure Socket Layer) encryption to protect data transmitted through our website.
Our website uses cookies and similar technologies to:
Keep items in your cart
Remember your preferences
Analyze site traffic and performance
You can manage or disable cookies in your browser settings, but some features of our site may not function properly without them.
We only share your information when necessary to:
Process your order (e.g., shipping carriers, payment processors)
Provide customer support
Comply with legal requirements
We never share personal information for marketing or advertising by third parties.
We retain your information as long as necessary to:
Fulfill your orders
Maintain transaction records for accounting and legal purposes
Provide customer support
When your information is no longer needed, we securely delete or anonymize it.
Depending on your location, you may have the right to:
Access a copy of your personal data
Request correction or deletion
Withdraw consent for marketing
Request that we limit or stop certain uses of your data
To make a request, contact us at info@joshstitches.com.
If you are a resident of California or the European Union, you have additional rights under the CCPA and GDPR, including the right to data portability and to lodge a complaint with your local data authority.
We may occasionally send emails about new collections, events, or promotions.
You can unsubscribe anytime by clicking the link at the bottom of our emails or by contacting us directly.
We do not send unsolicited marketing messages to non-customers.
We take reasonable technical and organizational measures to protect your information, including encryption, secure servers, and restricted access.
However, no system is completely secure, and we cannot guarantee absolute protection of your data.
Our website is not directed to children under 13, and we do not knowingly collect information from them.
If we learn we have inadvertently collected data from a child, we will delete it promptly.
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Revised” date.
Your continued use of our website indicates acceptance of any changes.
If you have questions or concerns about this Privacy Policy or your personal data, please contact us: